Assist in creating a strong sales, service and operation culture, fostering an environment in which all branch employees and related partners excel and achieve business goals
Support portfolio growth by coaching staff to effectively identify referral opportunities and perform sales/referral activities, and develop high performing staff in order to build bench strength
Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service and comply with all legal and regulatory requirements
Resolve escalated client complaints/issues promptly and effectively
Conduct "daily proof processes" to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and performance management on decisions and processes used
Partner with related departments in the execution of operational excellence and achievement of operational goals
Partner closely with Branch Manager to manage hiring, performance management and compensation of staff
Capabilities and experience
Bachelor's degree in Marketing, Finance, Banking, Business Administration or equivalent
Minimum 3 years of loan and operations experiences; experience in banking service is preferred
Knowledge of bank in operating risk, compliance policies, and procedures
Good written and verbal communication skills in English; Chinese Mandarin is an advantage
Demonstrated ability to lead, motivate, and influence others
Effective time management
Ability to exercise good judgment
Ability to prioritize multiple demands
Strong problem solving and negotiation skills
How to apply
If you would like to apply for this vacancy, email your cover letter and CV to :
