Clerk, Customer Services

Location: 

Phnom Penh

Department: 

Banking Services

Application deadline: 

December 31, 2021

Job overview

  • Attend to customers for opening bank accounts
  • Deal with customers (customer’s request or any inquiry)
  • Take care of customer service area and banking hall area

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Key responsibilities

  • Deal with customers
  • Answer to any inquiries by customers (by visit or phone call)
  • Attend to customers' enquiries (related to the banking products and services)
  • Inform and recommend new banking products to either existing or prospective customers
  • Activate Account for customer
  • Change account information/ Update Customer Information
  • Perform Daily Passbook balancing
  • Report all account opening report from all branches to management
  • Scan and add customer’s signature in Smart Bank
  • Ensure the compliance with Vattanac Bank’s internal policies and procedures, code of conduct and regulatory guidelines

Other Responsibilities:

  • Assist in registering card retained and new Visa/Master cards
  • Deliver card and introduce ATM functions to customer

Capabilities and experience

  • Bachelor’s Degree in Accounting or Finance and Banking or equivalent
  • Strong customer service skills
  • Maintain a high level of confidentiality
  • Good interpersonal skills
  • Good written and verbal English communication; Chinese would be added advantage
  • Pleasant personality and ability to handle complaints
  • Computer literacy in Microsoft Office Word & Excel

How to apply

If you would like to apply for this vacancy, email your cover letter and CV to :

hr@vattanacbank.com