Job Detail

Job ID : Mar016
Job Title : Deputy Branch Manager
Job Function : Management
Location : Phnom Penh
Responsibilities :
  • Assist in creating a strong sales, service and operation culture, fostering an environment in which all branch employees and related partners excel and achieve business goals
  • Support portfolio growth by coaching staff to effectively identify referral opportunities and perform sales/referral activities, and develop high performing staff in order to build bench strength
  • Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service and comply with all legal and regulatory requirements
  • Resolve escalated client complaints/issues promptly and effectively
  • Conduct "daily proof processes" to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and performance management on decisions and processes used
  • Partner with related departments in the execution of operational excellence and achievement of operational goals
  • Partner closely with Branch Manager to manage hiring, performance management and compensation of staff
Requirements :
  • Bachelor's degree in Marketing, Finance, Banking, Business Administration or equivalent
  • Minimum 3 years of loan and operations experiences; experience in banking service is preferred
  • Knowledge of bank in operating risk, compliance policies, and procedures
  • Good written and verbal communication skills in English; Chinese Mandarin is an advantage
  • Demonstrated ability to lead, motivate, and influence others
  • Effective time management
  • Ability to exercise good judgment
  • Ability to prioritize multiple demands
  • Strong problem solving and negotiation skills
Deadline : 30/04/2020