Senior Officer, Digital Support


Head Office


Digital Banking

Application deadline:

April 30, 2021

Job overview

Key responsibilities

  • Ensure excellent application usability through careful manual testing
  • Execute regression test and sanity check for every release
  • Provide friendly and responsive inquiry from the internal department on the phone/social media/email to the relevant department
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that callers feel supported and valued.
  • Document and communicate issues found, concerns, and feedback to the relevant departments

Capabilities and experience

  • Graduated Bachelor Degree in Computer Science or a related field
  • Very familiar with smartphones and tablets
  • Minimum of 1-year experience of mobile app customer support in a financial institution
  • High-level analytical skills with the ability to think laterally in an environment of change
  • Dynamic, flexibility and a strong commitment
  • Good listening and problem-solving skills
  • Strong Customer Service skills, commitment, and a desire to satisfy the customer
  • General PC literacy and keyboard skills
  • Experience with online payments system is a plus
  • Proficient in Google docs and sheets, internet and email

How to apply

If you would like to apply for this vacancy, email your cover letter and CV to :