Vattanac Bank

Ensure excellent application usability through careful manual testing
Execute regression test and sanity check for every release
Provide friendly and responsive inquiry from the internal department on the phone/social media/email to the relevant department
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that callers feel supported and valued.
Document and communicate issues found, concerns, and feedback to the relevant departments

Graduated Bachelor Degree in Computer Science or a related field
Very familiar with smartphones and tablets
Minimum of 1-year experience of mobile app customer support in a financial institution
High-level analytical skills with the ability to think laterally in an environment of change
Dynamic, flexibility and a strong commitment
Good listening and problem-solving skills
Strong Customer Service skills, commitment, and a desire to satisfy the customer
General PC literacy and keyboard skills
Experience with online payments system is a plus
Proficient in Google docs and sheets, internet and email

If you would like to apply for this vacancy, email your cover letter and CV to :