Deputy Head, Card and E-banking


Head Office


Card and E-Banking

Application deadline: 

January 31, 2022

Job overview

  • To lead and manage the Card and E-banking team for delivery of Card services and core Electronic Banking infrastructure, products and services to improve customer experiences.
  • To develop the business for profitable operation and be responsible for risk management in accordance with the broad strategic plans and policies of the Bank.

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Key responsibilities

  • Oversee the provision of Card and E-banking in order to enhance operation process smoothly with minimise error and complied with bank guidelines.
  • Ensure ongoing knowledge of competitor activity, and work with senior management to incorporate into Card Service strategy.
  • Daily approve card request limit in Card system (I-suite) after receive instruction from management.
  • Daily monitor on change card limit and check with authorizer if limit not drop to original.
  • Daily approve on GL posting entry in clearing & settlement unit in Flex Cube.
  • Daily review on the GL and Reconciliation and acknowledge.
  • Review on daily, weekly, month, quarterly  report on operation  and card brand
  • Daily monitor on collection, credit review team provide report and action on time
  • Daily monitor and support all section in department.
  • Provide training and Support clearing and settlement to process/respond dispute both Issuing & Acquiring for Visa, Master & UPI
  • Provide training and Support clearing and settlement to fulfil any transaction inquiry from local bank
  • To Support card &E-banking card operation unit for stock card control and daily embossing card
  • Keep tracking/request/issue raise to Visa, Master, UPI key contact person
  • Follow up and monitoring all news related to Visa, Master, UPI rule & regulation update, Workshop and any training event.
  • To support team and follow up issues to flex cube, isuite, visa, master, UPI or other third party until issues resolved.
  • To support any testing require for new products and others
  • Communicate clearly the guidelines, procedures and standards of performance for the staff to ensure group satisfaction and stimulate staff achievements.
  • Fairly and regularly evaluate reports on performance of staff and communicate to the staffs the result of their performance.
  • Recommend promotion, increment, awards or disciplinary action, where appropriate, based on performance and behaviour of staff.
  • Initiate regular meetings with staff to ensure improvement of efficiency and effectiveness of operations and maintenance of good management-staff relations.
  • Ensure proper training of staffs for the achievement of high standards and qualify
  • Provide monthly Induction Course to new staffs regarding to Card & E-Banking products & Service
  • For decision that involved with department need to have discussion before decided.
  • Keep the Head of Card & E-Banking updated and informed of any suggestions for improvement , resource requirements, the need for training and problems encountered
  • Any other duties assigned by the Management

Capabilities and experience

  • Graduate University Degree in IT/MIS, finance and banking, business administration or related field
  • Knowledge in financial/accounting principles, banking operations, e-banking features and components.
  • At least 5years Experience in Card Industry  
  • Knowledge and communicate well with Visa, Master Card & UPI
  • Knowledge experience budgeting/planning risk management.    
  • Committed meet timelines work.
  • Good command of written and verbal English and Khmer
  • Conversational and report-writing English communication skills
  • Excellent communication skills and time management
  • Decision making/problem solving skills
  • Good Computer user and ability to operate office machines
  • Highly motivated, team player, initiative, quick-witted, Thoroughness, stress resistant, flexible, accurate and punctual

How to apply

If you would like to apply for this vacancy, email your cover letter and CV to :